Welcome to the Gale's
Large Account Technical Specialist


Gale Group, 1 800 877 4253

Large Account Technical Specialists support major accounts and consortia. They also support the creation of trial web pages, web portals, and remote access services. In addition they assist with escalated customer technical problems and complicated internet access issues.

Academic/Public and K-12 Libraries US

East Region - Matthew Reed ext. 8613
State Abbreviations: CT, DC, DE, FL, MA, MD, ME, NC, NH, NJ, NY, PA, RI, SC, TN, VA, VT

Central Region - Benjamin Hinton ext. 8370
State Abbreviations: AL, AR, GA, IL, IN, KY, MI, MN, MO, MS, ND, OH, SD, WI, WV

West Region - James Knight ext. 1963 cell: 248-761-3059
State Abbreviations: AK, AZ, CA, CO, IA, ID, KS, LA, NE, NM, NV, OK, OR, TX, UT, WA, WY

Special Libraries and Canada

East Region - Simon Wilkes ext. 2021 cell: 248-875-6877
State Abbreviations: AL, AR, CT, DC, DE, FL, GA, IA, IN, KY, LA, MA, MD, ME, MI, MO, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WV
Canada: MB, NB, NF, NS, ON, PE, PQ

West Region - Martin Borg ext. 8631 cell: 248-760-9857
State Abbreviations: AK, AZ, CA, CO, HI, ID, IL, KS, MN, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WI, WY
Canada: AB, BC, SK, YT

Various support documents are also included in the public section of this site. Use the links on the left to reach the support areas.

InfoTrac Web
  IT Config f/ Site Admins
  IT Config f/ Program Admins
Text - EF Clients
Black Box
  Capabilities Profile
  EndNote / ProCite Samples

PDS Web (TGG Staff Only)