TexShare   Content/Search Assistance Site

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Search Assistance/Content Support is a group of librarians, all experienced MLS-degreed staff,  who are responsible for answering point-of-use questions from clients who need assistance using our products.  
  • Recommend which Gale Group product will best meet their needs, e.g., advise on database selection and provide specific product recommendations to answer reference questions of all types
  • Consult on and recommend detailed search strategies to provide precise answers to reference questions
  • Offer tips on maximizing use of Gale Group databases
  • Answer questions on Gale Group content and editorial issues
  • Telephonic training on Gale Group products
  • Provide peer-to-peer perspective
  • Increase customer’s depth of knowledge of Gale Group products
Content Support request form and phone number:

Content Support request form

800 877 4253, option 5

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